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Not Satisfied with Your Local Authority's Action?

Make sure that you understand why the local authority has not been able to stop the noise that you have complained about. If you are not satisfied with the environmental health department’s response, write to the chief executive of the local authority.

If you do not receive a reply, or you are still not satisfied, you can ask the relevant Ombudsman for an independent investigation of how the local authority handled your complaint.

England

The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Tel: 0300 061 0614

Northern Ireland

The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HN
Tel: 0800 34 34 24

Scotland

Scottish Public Services Ombudsman

Postal address: FREEPOST SPSO

Address if visiting in person:

4 Melville Street
Edinburgh
EH3 7NS

Tel: 0800 377 7330
Fax: 0800 377 7331

Wales

Public Services Ombudsman For Wales
1 Ffordd yr Hen Gae
Pencoed
CF35 5LJ
Tel: 0300 790 0203

The website of the Ombudsman Association has a list of Ombudsmen in England, Wales, Scotland and Northern Ireland.

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