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How to Ask For Information

You can ask for environmental information verbally or in writing: in person, on the telephone, by email or letter. The websites for most public authorities include e-mail and postal addresses or telephone lines for enquiries from the public. The website for the Information Commissioner’s Office, the independent authority which promotes access to public information in England, Wales and Northern Ireland, offers guidance on how to ask for information.

If you ask for information in person or on the telephone, note the date, time and the person to whom the request was made and confirm the conversation by letter or email. The Information Commissioner’s Office recommends keeping a written record in case you want to complain about how your request was handled at a later stage.

Similar guidance is provided for Scotland by the Scottish Information Commissioner.

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